Documentation Engineer
SPREAD.ai
(1)- SPREAD.ai is a Software-as-a-Service (SaaS) platform for creating actionable and contextualised data for product engineers. The platform counts Volkswagen, Audi, BMW, and other automotive firms as users.
Established the documentation function
As the first hired technical writer, I established documentation as a function in the company. This includes creating the processes for the Engineering and Product teams to include documentation as a part of the software cycle and onboarding new joiners.
Set up the technical infrastructure
Built the documentation operations infrastructure from scratch using a Docs-as-Code approach. This included getting a portal up in the first month, building the CI/CD pipeline for publishing and linting content in the first quarter, and setting the procedure for in-app documentation.
Achieved 75% product coverage
Achieved 75% coverage of the product range with the first documentation set published in the first three months. The product range has since shifted, but coverage remains high, despite being the only member of the Documentation department.
Senior Technical Writer
Mambu
(1)- Mambu is a SaaS banking back-end that provides services to banks such as N26 and Solaris.
Promoted to team lead
I was promoted to team lead to lead a team of two other technical writers. This shifted my role into more managerial tasks on top of working on documentation.
Maintained legacy API Reference
The API References included old documentation that needed to maintenance for clients that had not yet migrated to the latest versions of the REST API.
Documented integrations and CLI
Documented integrations with services like nCino and Wise, and documented the Mambu Process Orchestrator - which managed these connections. Also documented the Mambu CLI for external engineers to connect to the back-end.
Content Manager
Yoco
(1)- Yoco is the largest payments processor for small- and medium-businesses in South Africa.
Built a content hub from its foundations - including building a team of freelance writers across the country to supply the content. I was involved in developing content for content marketing campaigns and multimedia stories about merchants.
Communications Specialist
Allan Gray
(1)- Allan Gray Investment Management is one of the largest asset managers in Africa and operates in South Africa, Namibia, Kenya, Nigeria, Botswana, and other countries.
I created and edited investment content for radio, print, and online; worked in public relations to prepare executives for inrterviews; managed the creation of webinars for outreach to advisers and other creative projects.
Copywriting
The Jupiter Drawing Room
(1)- The Jupiter Drawing Room is an advertising agency that serviced clients across South Africa and Namibia.
I worked on brands such as Windhoek Beer, Hyundai, Vitaminwater, Sanlam (financial services), Lucky Star (food), and Club Mykonos (accommodation) in print, radio, online, and television. Campaigns where I was the Copywriter have won Gold, Silver, and Bronze Loeries; a Silver Cannes Lion; and a Bronze Clio.
