Promoted to team lead
+I was promoted to team lead to manage and mentor two other technical writers. This shifted my role into more managerial tasks on top of working on documentation.
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+ Copywriting
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+ The Jupiter Drawing Room
(1)- The Jupiter Drawing Room is an advertising agency that serviced clients across South Africa and Namibia.
I worked on brands such as Windhoek Beer, Hyundai, Vitaminwater, Sanlam (financial services), Lucky Star (food), and Club Mykonos (accommodation) in print, radio, online, and television. Campaigns where I was the Copywriter have won Gold, Silver, and Bronze Loeries; a Silver Cannes Lion; and a Bronze Clio.
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+ Communications Specialist
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+ Allan Gray
(1)- Allan Gray Investment Management is one of the largest asset managers in Africa and operates in South Africa, Namibia, Kenya, Nigeria, Botswana, and other countries.
I created and edited investment content for radio, print, and online; worked in public relations to prepare executives for inrterviews; managed the creation of webinars for outreach to advisers and other creative projects.
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+ Content Manager
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+ Yoco
(1)- Yoco is the largest payments processor for small- and medium-businesses in South Africa.
Built a content hub from its foundations - including building a team of freelance writers across the country to supply the content. I was involved in developing content for content marketing campaigns and multimedia stories about merchants.
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+ Senior Technical Writer
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+ Mambu
(1)- Mambu is a SaaS banking back-end that provides services to banks such as N26 and Solaris.
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+ Maintained legacy API Reference
+The API References included old documentation that needed to maintenance for clients that had not yet migrated to the latest versions of the REST API.
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+ Documented integrations and CLI
+Documented integrations with services like nCino and Wise, and documented the Mambu Process Orchestrator - which managed these connections. Also documented the Mambu CLI for external engineers to connect to the back-end.
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+ Current
+ Documentation Engineer
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+ SPREAD.ai
(1)- SPREAD.ai is a Software-as-a-Service (SaaS) platform for creating actionable and contextualised data for product engineers. The platform counts Volkswagen, Audi, BMW, and other automotive firms as users.
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+ Established the documentation function
+As the first hired technical writer, I established documentation as a function in the company. This includes creating the processes for the Engineering and Product teams to include documentation as a part of the software cycle and onboarding new joiners.
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+ Set up the technical infrastructure
+Built the documentation operations infrastructure from scratch using a Docs-as-Code approach. This included getting a portal up in the first month, building the CI/CD pipeline for publishing and linting content in the first quarter, and setting the procedure for in-app documentation.
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+ Achieved 75% product coverage
+Documented three quarters of the product range with the first documentation set published in the first three months. The product range has since shifted, but coverage remains high - despite being the only person maintaining documentation.
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